Refund policy

At Dulce Beauty Hair Co., we uphold the highest standards of quality, hygiene, and product integrity. 

All Sales Are Final: All purchases are non-refundable and non-exchangeable. By placing an order, you agree that:

• No refunds will be issued under any circumstances

• No exchanges will be accepted

No Returns, Refunds, or Exchanges:

Due to the nature of our products, we do not accept:

• Returns

• Refund requests

• Exchanges (including length, texture, or product changes)

This applies to all orders, without exception. 

Product Handling Policy Any product that has been:

• Opened

• Installed

• Brushed, styled, or altered is strictly non-returnable and non-refundable

Order Accuracy Customers are responsible for:

• Selecting the correct length, texture, and quantity

• Reviewing all order details before checkout 

Shipping Disclaimer Dulce Beauty Hair Co. is not responsible for:

• Shipping delays caused by carriers

• Lost or stolen packages once marked delivered

• Incorrect addresses entered at checkout 

Natural Hair Disclaimer Our products are 100% raw/premium hair, and slight variations in:

• Color

• Texture

• Wave pattern are normal and not considered defects. 

Exceptions We will only review claims if:

• You received the wrong item, or

• Your order arrived damaged You must contact us within 48 hours of delivery with photo proof. 

Our Standard Every order is carefully inspected and packaged to ensure you receive the luxury quality Dulce Beauty is known for.