Terms of service
Welcome to Dulce Beauty Hair Co..
By accessing our website and placing an order, you agree to the following Terms & Conditions.
General Conditions
By using this site, you confirm that:
- You are at least 18 years old or have permission from a legal guardian
- You will not use our products for any illegal or unauthorized purpose
- You agree to comply with all applicable laws
We reserve the right to refuse service to anyone at any time.
Orders & Payments
All prices are listed in USD.
We reserve the right to:
- Refuse or cancel any order
- Limit quantities per customer
- Cancel orders flagged as fraudulent or high-risk
All Sales Final:
All purchases are final sale.
- No refunds
- No returns
- No exchanges
By completing your purchase, you acknowledge and agree to this policy.
Shipping Policy:
By placing an order with Dulce Beauty Hair Co., you agree to the following:
Agreement to Policies:
You confirm that you have read and agreed to:
- Our All Sales Final Policy
- Our Shipping Policy
- Our Privacy Policy
No Unauthorized Chargebacks:
You agree not to initiate a chargeback or payment dispute for:
- Orders that have been successfully delivered
- Delays caused by shipping carriers
- Dissatisfaction after use or installation
- Failure to read product descriptions or policies
Proof of Fulfillment:
We reserve the right to provide the following as evidence in dispute cases:
- Order confirmation
- Shipping confirmation & tracking number
- Delivery confirmation (including carrier verification)
- Customer agreement to policies at checkout
Fraudulent Disputes:
Filing a false or fraudulent chargeback may result in:
- Permanent ban from future purchases
- Reporting of fraudulent activity to payment processors
- Submission of evidence to dispute the claim
Resolution First Policy:
Before initiating any dispute, you agree to contact us directly so we can attempt to resolve the issue.
Shipping Policy:
We are not responsible for:
- Carrier delays
- Lost or stolen packages once marked delivered
- Incorrect addresses entered at checkout
Product Disclaimer:
Our products are 100% raw/virgin hair, which means:
- Color, texture, and pattern may vary
- Results may differ from person to person
- Proper maintenance is required
We do not guarantee specific results.
Professional Use Disclaimer:
For best results, we recommend installation by a licensed professional.
Dulce Beauty Hair Co. is not responsible for:
- Improper installation
- Damage caused by styling, coloring, or chemical treatments
Intellectual Property:
All content on this site—including:
- Images
- Logos
- Branding
- Product descriptions
is the property of Dulce Beauty Hair Co. and may not be copied, reproduced, or used without permission.
Marketing & Communications:
By providing your email or phone number, you agree to receive:
- Order updates
- Promotional messages (if opted in)
You may unsubscribe at any time.
Limitation of Liability:
Dulce Beauty Hair Co. shall not be liable for any:
- Indirect, incidental, or consequential damages
- Losses related to product use or misuse
Your use of our products is at your own risk.
Privacy:
Your submission of personal information is governed by our Privacy Policy.
Changes to Terms
We reserve the right to update or modify these Terms at any time.
Changes will take effect immediately upon posting.
Governing Law:
These Terms & Conditions are governed by the laws of the United States.
Contact Information:
For questions regarding these Terms & Conditions:
📧 dulcebeautycustomerservice@gmail.com
Agreement:
By placing an order with Dulce Beauty Hair Co., you acknowledge that you have read, understood, and agreed to these Terms & Conditions.